Shipping Policy
Your satisfaction and confidence in our products are important to us. We are committed to providing high-quality products and a smooth shopping experience.
If there is an issue with your order or you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery, subject to the conditions outlined below.
Return Eligibility
To qualify for a return, the item must:
- Be unused and in its original condition
- Include all original tags, labels, accessories, manuals, and packaging
- Be accompanied by valid proof of purchase, such as an order confirmation or receipt
- Receive approval from our customer support team before being returned
Returns sent without prior authorization may be refused or returned to the sender.
To request a return, contact us at:
Once your request is approved, we will provide:
- The correct return address
- Packaging and shipping instructions
- A clear step-by-step return process
Please do not return products to the address shown on the original package unless instructed by our support team.
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives.
If your product is damaged, defective, incomplete, or different from what you ordered, contact us within 48 hours of delivery at:
Please include:
- Your full name
- Your order number
- A brief description of the issue
- Clear photographs or a short video showing the problem
- Photographs of the packaging and shipping label, where applicable
After reviewing your claim, we may offer an appropriate resolution, including:
- A replacement product
- A partial refund
- A full refund
Please keep the item and its original packaging until your request has been reviewed.
Non-Returnable Items
For hygiene, safety, and product-integrity reasons, the following items may not be returned or exchanged:
- Opened or used wellness, beauty, skincare, hygiene, or personal-care devices
- Products showing signs of wear, damage, misuse, alteration, or improper handling
- Personalized or custom-made items
- Clearance or final-sale products
- Gift cards
- Perishable or consumable items, including serums, gels, creams, supplements, or similar products
- Items returned without prior approval
- Products missing original packaging, accessories, labels, or components
Please contact us before purchasing if you are unsure whether a product is eligible for return.
Exchanges
To request an exchange for a different model, color, size, or variant:
- Contact mori.83.8549@gmail.com for approval.
- Return the original item if requested.
- Once the return is approved and processed, place a new order for your preferred item.
This process helps us provide faster service and avoids delays caused by changing product availability.
European Union Customers
Where applicable, customers located within the European Union may have a legal right to cancel an eligible online purchase within 14 days of receiving the order, without providing a reason.
To qualify:
- The item must remain unused and in its original condition
- The original packaging and accessories must be included
- Proof of purchase must be provided
- The cancellation request must be submitted within the applicable withdrawal period
Sealed products related to hygiene, wellness, beauty, skincare, or personal use may not be eligible for return after the seal has been removed.
Certain customized, personalized, perishable, or final-sale items may also be excluded where permitted by law.
Refunds
Once your returned item has been received and inspected, we will notify you by email.
If the return is approved, the refund will be issued to your original payment method within 10 business days.
Please note:
- Original shipping charges may be non-refundable unless the item was damaged, defective, or incorrect
- Banks and payment providers may require additional processing time before the refund appears in your account
- We cannot issue a refund until the returned item has been received and approved, unless otherwise agreed
If more than 15 business days have passed since your refund was approved, contact us at:
Return Shipping Costs
Return shipping costs are generally the customer’s responsibility unless:
- The item arrived damaged
- The item was defective
- The wrong product was delivered
- We confirm another error on our part
If we provide a prepaid return label, the instructions and any applicable conditions will be included in the return-approval email.
We recommend using a trackable shipping method. We are not responsible for return parcels that are lost or damaged before reaching the approved return address.
Late or Missing Refunds
If you have not received an approved refund:
- Check your bank or payment account again.
- Contact your card provider or payment processor.
- Allow additional time for the transaction to be posted.
- Contact us at mori.83.8549@gmail.com if the refund is still missing.
Order Cancellations
Contact us as soon as possible if you need to cancel or change an order.
We will try to accommodate your request, but cancellation cannot be guaranteed after an order has entered processing or has already been shipped.
If the order has shipped, the standard return process will apply.
Contact Us
For questions about returns, refunds, exchanges, damaged products, or order issues, contact our customer support team:
Email: mori.83.8549@gmail.com