Return & Refund Policy
We proudly offer worldwide shipping and work to deliver every order as quickly, safely, and reliably as possible.
This policy explains our order-processing times, estimated delivery periods, tracking process, customs responsibilities, and what to do if your shipment is delayed or lost.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Processing may include:
- Payment verification
- Product inspection and quality checks
- Secure packaging
- Preparation for shipment
- Handover to the courier or logistics provider
Business days do not include weekends or public holidays.
Once your order has been dispatched, you will receive a shipping-confirmation email containing your tracking information.
Estimated Delivery Time
Standard international delivery usually takes approximately 8–14 business days after dispatch.
Delivery times are estimates rather than guarantees and may vary depending on:
- Destination country or region
- Shipping route
- Local courier performance
- Customs processing
- Public holidays and weekends
- Seasonal order volumes
- Local weather or delivery conditions
Some remote destinations may require additional delivery time.
Order Confirmation and Tracking
After placing your order, you will receive an order-confirmation email containing your purchase details.
Once the order has shipped, you will receive:
- A shipping-confirmation email
- A tracking number or tracking link
- Available delivery-status updates
Tracking information may take several hours or a few business days to appear after the parcel has been dispatched.
If your tracking link does not update immediately, please allow additional time before contacting support.
Customs Duties, Taxes, and Import Fees
International shipments may be subject to customs duties, taxes, handling charges, or import fees imposed by the destination country.
These charges:
- Are not included in the product price unless clearly stated
- Are not included in standard shipping fees
- Are determined by local customs authorities
- Are the responsibility of the customer
We are not responsible for customs charges, import taxes, or delays caused by customs inspections or clearance procedures.
We recommend checking your country’s import regulations before placing an order.
Shipping Delays
Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control.
Possible causes include:
- Severe weather or natural events
- Customs inspections or clearance delays
- Courier or logistics disruptions
- High seasonal demand
- Public holidays
- Transportation restrictions
- Incorrect or incomplete delivery details
We appreciate your patience if an unexpected delay occurs.
Incorrect or Incomplete Shipping Information
Please review your shipping information carefully before completing your purchase.
The customer is responsible for providing a complete and accurate:
- Full name
- Street address
- Apartment or unit number
- City and postal code
- Country
- Telephone number
We are not responsible for delivery delays, failed deliveries, returned parcels, or lost shipments caused by incorrect or incomplete information submitted during checkout.
If you notice an error in your shipping details, contact us immediately at:
We will try to update the address where possible, but changes cannot be guaranteed once an order has entered processing or has been shipped.
Failed Delivery or Returned Packages
A parcel may be returned to the sender because of:
- An incorrect or incomplete address
- Failed delivery attempts
- Failure to collect the parcel
- Refusal to pay customs charges
- Rejection by local customs authorities
If a parcel is returned for a reason caused by the customer, additional shipping fees may apply before the order can be sent again.
Original shipping costs may not be refundable in these circumstances.
Lost, Stalled, or Missing Shipments
If your tracking information has not updated for an unusually long period, or your parcel has not arrived within a reasonable time after the estimated delivery window, contact us at:
Please include:
- Your full name
- Your order number
- Your tracking number
- A brief description of the issue
We will review the shipment status and, where appropriate, contact the courier or logistics provider to investigate.
Please note that courier investigations may take several business days to complete.
Packages Marked as Delivered
If your tracking information shows that the parcel was delivered but you cannot locate it, please:
- Check around your property and delivery entrance.
- Ask household members or neighbors whether they accepted it.
- Check with building management or reception.
- Contact the local courier for delivery details.
- Contact us if the parcel is still missing.
We will assist where possible, but responsibility for packages confirmed as delivered may depend on the courier’s investigation and available delivery evidence.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We will try to accommodate your request, but changes or cancellations cannot be guaranteed after an order has entered processing or has already been dispatched.
Once an order has shipped, it may need to be handled under our Return and Refund Policy.
Contact Us
For questions about shipping, tracking, delivery delays, or missing orders, contact our customer-support team:
Email: mori.83.8549@gmail.com
Please include your order number and tracking details so we can assist you more efficiently.